Was in town for a convention loved the McM in Lubbock but let me make myself clear that they do NOT operate with the same customer service and attentiveness as McM Lubbock. Arrived Friday night checked in around 10 pm by 3/4 am we had lost electricity awoke mcm elegante dallas reviews to no power. My husband whom was in town to work had to take a cold shower using his phone light just so he would not be late. I was not apologized too nor was I ever told I could be refunded and move hotels. We did not re...ceive electric and hot water until 4:30 pm. So for the entire day. Now after I’ve already been charged for the full amount including the day I couldn’t dallas even use tv, hott water, or electric and now I am being charged another 0 that’s being processed out of my account. I have called and was informed I will have to call in the morning. I hope it’s taken care of better then the hotel was. We will not be back at this location.